TERMS AND CONDITIONS OF USE – “CHATCONNECT” (EUROPE) 

The following Terms and Conditions of Use apply to all European citizens.

These Terms and Conditions of Use (the “Terms” or the “Agreement”) constitute a legally binding agreement between you, personally or on behalf of an entity (“you”), and Mobile Aware Services S.L. (the “Company” or “we”). Company: Mobile Aware Services S.L. Registered Office: Paseo de la Castellana, 141, 28046, Madrid (Spain) Tax ID (NIF): B67694109

The Terms govern the download, installation, access, and use of the application or the website “CHATCONNECT” (the “App” and/or the “Website”, and collectively referred to as the “Service”).

CHATCONNECT is an AI service designed to be your virtual assistant for daily tasks. Through advanced models such as GPT-4, CHATCONNECT helps you generate creative content and obtain fast and intelligent answers to your questions. The Service guarantees the confidentiality and security of User data at all times. CHATCONNECT does not replace professional advice (legal, medical, financial, technical, or other).

By installing or using the Service, you: Agree to be bound by these Terms. Represent and warrant that you own and/or authorize the installation of the App and/or the use of the Website on a mobile device or any other compatible device. Represent and warrant that you have the right, power, and capacity to accept and comply with all Terms, as if you had signed them. The Terms also apply to all updates, supplements, and tools of the Service.

We reserve the right to modify this Agreement at any time and for any reason. You have the right to terminate this Agreement in the event of substantial modifications. We will inform you of any changes by updating the “last updated” date of the Agreement. If you continue using the Services after the publication of the revised Agreement, you will be considered to have accepted the modifications.

1. AGE REQUIREMENTS The minimum age to install and use the Service is 14 years old, or the minimum age required in your country to consent to the terms of use of the Services, in its free version. If you are under 18 years of age, you must obtain prior authorization from your parents, guardians, or legal representatives for subscription functions.
2. AUTHORIZATION OF USE Subject to compliance with this Agreement, we grant you a limited, non-exclusive, revocable, non-sublicensable, non-transferable, and inalienable license to download, install, access, and use the latest version of the Services on a single authorized mobile device or compatible device, and to use the content generated by the service, solely for your personal, non-commercial, and entertainment use.
3. UPDATES We reserve the right to add, modify, or remove functions of the Services. Furthermore, we will perform changes, maintenance, revisions, and updates, which could generate interruptions, delays, or errors. In such cases, you accept that we shall not be responsible for losses, damages, or inconveniences caused by the lack of access during the interruption of the service. The Company may introduce modifications, temporarily suspend functions, or adapt the conditions of the Service to comply with new legal obligations, regulatory changes, or requirements from competent authorities. These changes shall not give rise to any compensation whatsoever, provided that they do not substantially affect the rights acquired by you in your contracted version of the Service.
4. NATURE OF THE SERVICE AND THE USE OF ARTIFICIAL INTELLIGENCE You acknowledge that you are interacting with an AI tool and that CHATCONNECT responses are generated automatically, and therefore may contain errors, inaccuracies, or biases. The Company has implemented human supervision procedures to verify and moderate the behavior of the artificial intelligence system in cases that may imply risks to fundamental rights or when inappropriate uses are detected. These procedures allow for intervention when the generated results may prove erroneous, inappropriate, or potentially harmful. The personnel in charge have received adequate training to ensure responsible use of the system, in line with the obligations of Regulation (EU) 2024/1689 of the European Parliament and of the Council, of 13 June 2024, laying down harmonised rules on artificial intelligence (“AI Regulation”).

We comply with the transparency obligations required by the AI Regulation to provide the Service to you, and you undertake to use CHATCONNECT in accordance with the applicable risk level and with the provisions established in said AI Regulation, avoiding in any case the execution of practices that are prohibited by said regulation.

The CHATCONNECT Service uses different artificial intelligence technologies, some developed internally by the Company and others provided by third parties. The Company undertakes that both CHATCONNECT and the Service as a whole are designed, developed, and implemented in such a way that their operation proves sufficiently transparent so that you may understand, verify, and, where appropriate, explain the decisions or content generated. However, the User understands and accepts that the Company shall not be responsible for the behavior, operation, results, or regulatory compliance of the artificial intelligence models, software, products, or services that have been developed by third parties and integrated into the Service. In particular, the Company cannot guarantee that said elements fully comply with the requirements of transparency, traceability, or reliability required by the AI Regulation. Therefore, you shall be solely responsible for the use you make of the functionalities, results, or decisions based on third-party technologies, and must abide by the terms and conditions governing said elements, where applicable.

In all cases, the Company guarantees that the processing of personal data will be carried out in accordance with the provisions of the applicable regulations and the Privacy Policy available. You may request a clear, general, and understandable explanation regarding the operation of the artificial intelligence system used by the Service, including the main factors that have influenced the generation of a certain result, to the extent that this does not violate third-party rights or trade secrets. This explanation will be provided within a reasonable period through the customer service channel, and may include references to technical limits, training sources, and operating conditions of the system.

5. LABELLING OF CONTENTS GENERATED BY ARTIFICIAL INTELLIGENCE All contents generated totally or partially through the Service are duly labelled as generated by artificial intelligence, by means of visible text or metadata, in accordance with the provisions of Article 50 of the AI Regulation. When external technology providers do not allow this automatic labelling, the Company will apply its own mechanisms to ensure the traceability and transparency of the origin of said contents. You undertake not to remove or alter these labels nor to present the contents as if they had been created by humans. Nor may you redistribute said contents in a misleading or decontextualized manner. The Company shall not be responsible for errors, omissions, or technical limitations associated with labels applied by external providers, nor for the misuse that you or other persons may make of the labelled or unlabelled contents. You are responsible for reviewing, verifying, and validating the generated contents before using, disseminating, or making decisions based on them, especially when they may have a public, economic, legal, or professional impact.
6. ACCESS, SUBSCRIPTION, AND RENEWAL – ACCESS A part of the Services is completely free (“Free Version with no benefits”). This modality does not require registration or prior payment, although it may present limitations on the access or availability of certain functionalities. Users who access this version shall be referred to as “Users” in these Terms. Alternatively, the User may contract a paid subscription to access a premium version of the Service with additional functionalities or exclusive advantages. Users who contract this modality shall be referred to as “Subscriber/s” in these Terms.

– SUBSCRIPTION Subscription through App Store iOS and Google Play: If you decide to contract a subscription through the iOS App Store or Google Play, you must manage and authorize the payment directly through your Apple or Google account. The terms and conditions of these platforms will apply to the payment of the subscription and to subsequent renewals. Payments will be made directly on our secure platform, and will be subject to appropriate encryption and security protocols. The Subscriber may manage their subscription, including the cancellation of the automatic renewal, at any time from their client account on the Website. You can manage your subscription and cancel the automatic renewal at any time through your client account on our Website.

– RENEWAL Unless the Subscriber proceeds to cancel the subscription prior to the expiration date of the contracted period, it will be automatically renewed for periods equivalent to the one initially selected. Cancellation must be performed through the same channel through which the subscription was contracted (App Store, Google Play, or Website), as applicable.

– RATES Service rates, including VAT, vary depending on the frequency:

Weekly: €6.99
Annually: €39.99

7. CANCELLATION AND REFUND You may cancel your subscription at any time through the subscription settings of your iOS App Store or Google Play account. You may also manage your subscription on our Website by means of credit card or other payment solutions and cancel the automatic renewal at any time through your client account on our website. If you cancel your subscription, you will continue to have access to the Services until the end of the current subscription period. Subscription payments are not refundable, except in the cases provided for in clause 8. If you cancel your subscription or if your account is terminated in accordance with the provisions of this Agreement, no total or partial refund will be made.

7.1 Data Sharing With Apple In Case Of Refund Request In the event that You submit a refund request relating to an in-app purchase, the Company may provide Apple, Inc. with information about your usage and consumption activity within the App, in order to facilitate the evaluation of said request. This information may include, by way of example but not limitation:

• Time elapsed since the installation of the App;
• Total usage time of the App;
• An anonymized account identifier;
• Whether the purchase was consumed totally or partially;
• Whether the subscription included a free trial period;
• Total amount spent in the App;

Lawful basis for processing: The communication of this data is carried out on the basis of the legitimate interest of the Company (Article 6.1.f) of Regulation (UE) 2016/679, GDPR) in the prevention of fraudulent refund requests and in the protection of its legitimate commercial interests. This communication also proves necessary for the execution of the contract (Article 6.1.b) of the GDPR), as it is relevant for the management of refund requests linked to the existing contractual relationship with the User and/or Subscriber.

Right to object: You may object at any time to the communication of this data to Apple by sending a request via email to privacy@mobileawareservices.com with the subject “Objection to data sharing for refunds” (“Oposición al intercambio de datos para reembolsos”). Once your request is received and processed, the Company will stop sharing this information with Apple in relation to future refund requests that You may submit. The exercise of this right will not affect the lawfulness of the processing based on legitimate interest prior to its withdrawal, nor your right to request refunds in accordance with the conditions established in these Terms and the applicable regulations. For more information regarding the processing of your personal data, please consult our Privacy Policy (https://www.mobileawareservices.com/privacy-policy-app-chatconnect-es/).

8. RIGHT OF WITHDRAWAL – APP You are expressly informed that you have a period of 14 days from the date of payment of the subscription to withdraw from your purchase. To exercise this right, you must communicate it unequivocally within said period directly to iOS App Store or Google Play. You can find more information regarding this at the following addresses: App Store:https://support.apple.com/en-us/HT204084
   Google Play: https://support.google.com/googleplay/answer/2479637?hl=es

– WEBSITE In the case of web services, you may exercise your right directly before our Company. To make this right effective, the subscriber must communicate it to the Company within the indicated period, using the withdrawal form that appears below or any other means.

WITHDRAWAL FORM (you only have to fill in and send this form if you wish to withdraw from the contract) To the attention of Mobile Aware Services help@mobileawareservices.com I hereby, __________________________________________ (customer name) communicate my desire to WITHDRAW from our contract for the supply of digital content within the stipulated period of 14 days and request the return of the amounts paid during said period. Contact email address: _______________ Contact telephone: _______________ Date of withdrawal: _______________ Customer signature (only if this form is submitted on paper)

Once informed, the Company will refund the amounts paid by the subscriber within a maximum period of 14 days.

9. UNINSTALL/DELETE THE APP The methods to uninstall and delete applications vary from one device to another. To uninstall and delete the App, use the application manager supplied with the device or consult the device manual to obtain more information.
10. COMPATIBILITY OF THE SERVICES Check below if the contents offered are compatible with your PC or device. Videos: Compatible with Mac, PC, tablets, and smartphones using any of the following browsers: Firefox, Safari, Chrome. Other digital contents: Compatible with Mac, PC, tablets, and smartphones using any of the following browsers: Firefox, Safari, Chrome. Important! Some digital contents of this Service are not compatible with Windows Phone, Internet Explorer, versions of iPhone prior to iPhone 5, and Android versions prior to 4.4. For a better experience and viewing of the contents, you must ensure that your browser and your operating system are updated.
11. PROTECTION OF PERSONAL DATA In accordance with the current and applicable legislation regarding personal data protection, the personal data that You provide to us when using the Service will be treated in accordance with our Privacy Policy. Any User or Subscriber who accepts these Terms expressly, unequivocally, and consciously manifests the acceptance of said Privacy Policy. Likewise, you may exercise the rights that assist you regarding personal data protection in accordance with what is indicated therein.
12. INTELLECTUAL PROPERTY RIGHTS The App, its source code and design, the Website, and the Services provided by the Company, as well as all digital content, images, videos, and any other content susceptible to protection, are fully protected by intellectual and industrial property rights owned by the Company or by third-party providers. Unless expressly authorized, previously and in writing by the Company, the dissemination, copying, reproduction, public communication, disclosure, making available, extraction, reuse, forwarding, distribution, transformation, commercialization, and use for marketing, total or partial, of any content of the App and of the Website is prohibited, including but not limited to the foregoing.

You assume full and exclusive responsibility for the contents, data, prompts, instructions, files, or any information that you contribute to the Service (“Inputs”), as well as for the results, texts, images, files, videos, or other generated contents (“Outputs”). You guarantee that you have all the necessary rights, licenses, and authorizations regarding the Inputs and that the use thereof does not infringe rights of third parties. Likewise, you are responsible for verifying the lawfulness, adequacy, and conformity of the Outputs with the applicable regulations before their use, dissemination, or exploitation.

The Company does not assume responsibility for the contents incorporated by you that violate rights of third parties. In the event of a founded claim, you must indemnify the Company for the damages, costs, or sanctions derived from said infringement, including legal fees. You grant the Company, on a worldwide, irrevocable, transferable, sublicensable, and royalty-free basis, a license to use, copy, modify, store, transmit, analyze, and exploit the Inputs and Outputs, for operational, development, improvement, support, training, maintenance, history, and moderation purposes of the Service, as well as for the compliance with legal or contractual obligations.

You acknowledge that the Inputs and Outputs may be stored and used by the Company and/or by third-party providers, and that exclusivity in the use of said contents is not guaranteed. For reasons of security, continuous improvement, and regulatory compliance, the Company may keep technical records related to the interactions that you maintain with the Service, including the provided Inputs, the generated Outputs, and the associated technical parameters. These records do not have advertising purposes and are used exclusively for technical support, error analysis, traceability, quality control, and legal defense regarding potential claims or investigations.

The Company does not guarantee that the generated Outputs are unique, original, unpublished, or exclusive. The Outputs may be identical or substantially similar to results generated for other users, or coincide with contents already existing on the internet or other sources. You acknowledge that the generation of Outputs by means of artificial intelligence through the Service may imply the reuse of patterns, structures, or fragments present in the training data of the models used.

The Company does not guarantee that the generated Outputs are free of infringements of intellectual property rights, industrial property rights, trade secrets, image rights, privacy, or other rights of third parties. You assume exclusively any risk derived from the use of the Outputs, without the possibility of demanding coverage, reimbursement, compensation, or defense from the Company against potential claims from third parties.

The Company is expressly exonerated from any responsibility derived from the Inputs and Outputs generated by the User, from the modifications made to the results, or from the combined uses with other systems, services, or contents external to the Service. You acknowledge that the assets, data, or contents incorporated into the Service for its customization may remain exposed to unintended uses or uses extraneous to the initially foreseen purposes, losing control over them once integrated into the Service.

Certain prompts, instructions, or generated contents may be considered public domain, depending on their nature, purpose, or dissemination, without the Company assuming any obligation of confidentiality or restriction of use regarding them. For any notification or information related to intellectual or industrial property, you can contact us at the following email address: legal@mobileawareservices.com.

The Company may periodically request that you provide, and you hereby agree to provide, comments regarding the use, operation, and functionality of the Service, suggestions, reports of failures, errors, compatibility problems, proposals for improvement, or any other information relative to the use, operation, or functionalities of the Service (“Comments”). By the present, you grant the Company a worldwide, irrevocable, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, incorporate, exploit, distribute, publicly communicate, and transform the Comments, without any restriction and for any purpose, including their integration into any current or future product and service, without this generating a right to compensation, recognition, or attribution in your favor.

13. GUARANTEE OF CONFORMITY The Service enjoys the guarantee of conformity during the term of the subscription. The legal coverage of the guarantee refers to the following aspects related to the provision of the Service: Adjust to the description, type of good, quantity, and quality and possess the functionality, compatibility, interoperability, and other characteristics of the Service and those established in the Terms. Be suitable for the purposes for which goods or contents or digital services of the same type are ordinarily intended and for those specific purposes required by the consumer and regarding which the entrepreneur has recognized said use. Present the quality and qualities and other characteristics, in particular regarding the durability of the good, the accessibility and continuity of the digital content or service that goods of the same type usually present and that the Subscriber could reasonably expect. The Subscriber may execute this guarantee by contacting our Customer Service.

Without prejudice to the aforementioned legal guarantee of conformity, the User and/or Subscriber acknowledges that CHATCONNECT and/or the Service are in a constant process of development and improvement. Consequently, the Company does not guarantee the uninterrupted operation of CHATCONNECT and/or the Service nor that it is completely free of errors or adjusts at all times to your expectations. The Company does not guarantee that the Service is free of errors, available at all times, or that it complies with all individual expectations of the User and/or Subscriber. Some functionalities may be in beta phase, subject to improvements or changes without prior notice.

14. USER RESPONSIBILITY The User and/or the Subscriber may not make use of the Service for commercial purposes or any other use extraneous to those defined in this contract, as well as any illegal harmful or abusive activity. Respect for intellectual property, industrial property, and/or analogous rights of third parties.

In general, and for all Services, the User and/or the Subscriber undertakes to respect and comply with the applicable regulations in the use of the Service. Specifically, they must respect intellectual and industrial property rights, including trademarks and other distinctive signs of third parties, as well as image rights of third parties. Users and/or Subscribers must use only contents of their ownership, unless they are authorized to use content of third parties. That is, they must not use contents such as photos, videos, etc. that they have not created themselves or that contain images regarding which they do not have the pertinent authorization, nor use content whose rights belong to another person if they do not have the express authorization which may be required by the Company at any time.

Utilization of Artificial Intelligence tools. For the provision of the Services, the Company uses artificial intelligence models and/or software of third parties, subject to the conditions imposed by their respective owners, and cedes their use to the User and/or Subscriber. The utilization and use of the Services and the generation of contents is the responsibility of the User and/or Subscriber. The Company does not guarantee absolute control over the operation, training, use of data, or conditions of said models, nor over potential contractual modifications imposed by the third-party providers. The User and/or Subscriber acknowledges and accepts that the use of the Service is conditioned to the limitations and obligations derived from contracts with third parties, exempting the Company from any responsibility derived from such integrations.

Furthermore, by way of example but not limitation, the User and/or Subscriber is prohibited from: Performing reverse engineering, decompiling, or attempting to discover the source code or the underlying components of the Services of the Company —including models, algorithms, or systems—, except in cases where said restriction is prohibited by applicable legislation. Extracting, compiling, or utilizing in an automated or programmatic manner the data or Outputs generated by the Services. Presenting or affirming that an Output has been generated by a human person when in reality it has been produced by the Services of the Company. Interfering with, altering, or interrupting the operation of the Services, including the circumvention of usage limits, security measures, or technical restrictions implemented by the Company. Using the Outputs or any part of the Services to develop, train, or improve AI models or systems that compete directly or indirectly with those of the Company. Making improper use of the reporting or appeal procedures, including the presentation of manifestly unfounded or abusive claims.

They undertake not to use the results generated by the Service for purposes that contravene current legislation, violate fundamental rights, or contradict accepted ethical principles, including, by way of example but not limitation: (i) discriminatory activities; (ii) harassment, threats, or violence; (iii) electoral manipulation or deliberate disinformation; (iv) identity theft (impersonation); or (v) dissemination of false, dangerous, or harmful contents for public health.

The automated use of tools, bots, or scripts to massively copy the contents generated by the Service, its functionalities, interface, or operating logic is prohibited, without express authorization.

When you use the Services, you understand and accept the following: The generated Outputs may contain errors or not reflect accurate or current information. Therefore, they must not be considered as a unique or completely reliable source, nor as a substitute for professional advice in any field. It is not permitted to use Outputs containing information about natural persons to adopt decisions that may have legal effects or significant impacts on them —such as decisions of a financial, educational, labor, medical, housing, insurance nature, or of a similar nature—. The Services may produce incomplete, incorrect, or potentially inappropriate information that does not represent the opinions, criteria, nor values of the Company. Any reference in the Outputs to products, services, or entities of third parties does not imply affiliation, sponsorship, nor endorsement whatsoever by the Company.

The Company reserves the right to employ moderation tools to detect and manage any content that infringes the Terms. In the event that breaches are identified, the Company may remove or restrict said content, limit access to certain functions, or suspend or cancel the account of the User and/or Subscriber, in accordance with the provisions of these Terms in the section “Suspension of the Account”. Likewise, we reserve the right to employ our moderation tools, using automated systems and human review, to detect and manage any content that infringes our policies. In the event that breaches are identified, we may remove or restrict said content, limit access to certain functions, or suspend or cancel the account of the User and/or Subscriber, in accordance with the provisions of these Terms in the section “Suspension of the Account”.

When you request CHATCONNECT to perform tasks or execute instructions on your behalf, you shall be the sole responsible party for said actions and for any result or consequence derived from them. The User and/or the Subscriber guarantees that the use of the Service will not infringe the rights of third parties and, in particular, undertakes to protect the right to honor, to personal and family privacy, and to one’s own image, with any activity or dissemination of contents that violate these rights being expressly prohibited. Furthermore, the generation and dissemination of information and contents that discriminate by reason of birth, race, sex, religion, opinion, or any other social condition is expressly prohibited; the dissemination of inappropriate content such as images or videos with sexual content, violent content, inappropriate language, fads that promote negative values that may produce risks to health or bad habits, or information that is false or lacking rigor, slanderous or injurious, especially to minors. Likewise, the use of CHATCONNECT to create or modify images, audios, or videos of other persons (including so-called “deepfakes”) without having the express consent of such persons is not permitted.

In this sense, the User and/or Subscriber is warned by the Company that access to inappropriate content by minors may produce multiple consequences according to studies by the AEPD, such as: Psychological and emotional damages. Disinformation, manipulation, and construction of false beliefs. Establishment of dangerous or socially inappropriate behaviors. Damages to physical health. Inclusion in harmful groups and collectives. Addictions. Economic expenses. The User and/or the Subscriber is the sole responsible party for the consequences of an illegal, unauthorized, or inappropriate use of the digital contents. Furthermore, the User and/or the Subscriber, in relation to the contracted Service, expressly authorizes the Company to deliver as much information and documentation as may be required by administrative, police, and/or judicial authorities.

Suspension of the account: The Company may suspend the account of Users and/or Subscribers who breach these Terms. Furthermore, the Company reserves the right to terminate the contractual relationship and prohibit access to the Services in case of breach of these Terms by the User and/or Subscriber, as well as in those cases where it is necessary to comply with applicable legislation, or when the use of the Services by the User and/or Subscriber could generate risks or cause damages to the Company, to other Users and/or Subscribers, or to third persons.

The User and/or Subscriber may not use the contents generated by the Service as an exclusive basis to adopt decisions that may produce legal effects on natural persons or that significantly affect their rights and freedoms, such as decisions of a labor, financial, health, educational nature, of access to services, or other similar decisions. The User and/or Subscriber understands that the Service has informative and entertainment purposes, and does not replace human or professional criteria.

15. PUSH NOTIFICATIONS If you consent to receive “push notifications”, we inform you that you authorize us to send you all types of commercial notifications related to the Services. You may deactivate the reception of these “push notifications” at any time through the configuration settings of your mobile phone, which may vary depending on the operating system and the model.
16. LIABILITY OF THE COMPANY The Company is responsible for the provision of the Services under the conditions set forth above. Liability derived from force majeure and/or acts of God is excluded. The Company shall not be responsible for any loss or damage suffered by the User and/or Subscriber that is directly or indirectly attributable to the breach by the User and/or Subscriber of their obligations by virtue of this contract, without prejudice to the other limitations, exclusions, and exonerations of liability provided for in these Terms. IN NO CASE shall the total liability of the Company for any damage, direct or indirect, derived from the use or the impossibility of using the Service exceed the amount of the fees that you have paid for the Service in the last three (3) months.
17. DISPUTE RESOLUTION AND CUSTOMER SERVICE In the event of disagreements between the consumer and the Company in relation to the execution or interpretation of the Agreement, the parties undertake to attempt to resolve the conflict amicably, by contacting our customer service. If this attempt at amicable resolution fails, the parties may resort to mediation or another alternative method of dispute resolution before initiating any judicial proceeding. To contact us, you may use the following email address: help@mobileawareservices.com Likewise, in the event that the User and/or Subscriber detects errors, inaccuracies, biases, inappropriate results, or possible legal violations derived from the contents generated by the artificial intelligence system, they may communicate it to the Company via email to help@mobileawareservices.com

The technical support team will attend to the claim and may escalate it, where appropriate, to the legal or development team for its analysis and response. The Company reserves the right to temporarily suspend certain functionalities while the claim is being resolved, if this proves necessary to avoid damages to third parties.

18. APPLICABLE LEGISLATION AND JURISDICTION The Company, with domicile at Paseo de la Castellana 141, 28046, Madrid, Spain, submits to the Courts and Tribunals of Madrid Capital, without prejudice to the jurisdiction that may legally correspond in each case. Any controversy, litigation, or claim shall be governed and interpreted in accordance with Spanish legislation.

    Last update: 13/02/2025

TERMS AND CONDITIONS OF USE – “CHATCONNECT” (UNITED STATES) 

 

The following Terms and Conditions of Use apply to all United States residents. 

WELCOME AND THANK YOU FOR YOUR INTEREST IN CHATCONNECT (“THE APP,” “THE WEBSITE,” OR “THE SERVICE”). BY DOWNLOADING AND/OR ACCESSING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD, AND AS A CONDITION OF USE OF THE SERVICE, ACCEPT THESE TERMS OF SERVICE AND THE PRIVACY POLICY (COLLECTIVELY, THE “TERMS”). IF YOU DO NOT ACCEPT THE TERMS, OR IF YOU ARE NOT ENTITLED TO USE THE SERVICE, YOU ARE NOT AUTHORIZED TO USE IT. YOUR USE OF THE SERVICE AND THE OPERATION OF THE SERVICE BY THE COMPANY CONSTITUTE AN AGREEMENT BETWEEN YOU AND THE COMPANY TO BE BOUND BY THE TERMS. ARBITRATION NOTICE. YOU AGREE THAT DISPUTES ARISING UNDER THESE TERMS SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND, BY ACCEPTING THESE TERMS, BOTH YOU AND THE COMPANY WAIVE THE RIGHT TO A JURY TRIAL, CLASS ACTION, OR REPRESENTATIVE PROCEEDING.

Company Information: · COMPANY: Mobile Aware Services S.L. (hereinafter “Mobile Aware Services,” the “Company,” “We,” or “Us”) · Registered address: Paseo de la Castellana 141, 28046, Madrid, Spain. · Tax ID: B67694109

CHATCONNECT is an AI-powered service designed to be your virtual assistant for everyday tasks. Using advanced models such as GPT-4, CHATCONNECT helps generate creative content and provides quick, intelligent answers to your questions. The services ensure the confidentiality and security of User data at all times. By installing, using, or accessing the services, you: (a) agree to be bound by these terms and conditions; (b) represent and warrant that you are the owner and/or authorized to install and/or access the services on your mobile device; and (c) represent and warrant that you have the right, authority, and capacity to accept and comply with all terms and conditions as if you had signed them. The Terms also apply to all updates and add-ons to the services not otherwise provided under a separate license or agreement with us. If you do not accept these terms, do not install, use, or access the services. We reserve the right to modify these Terms at any time and for any reason. You have a reciprocal right to terminate the Agreement if a material change occurs. We will notify you of any changes by updating the “last updated” date of the Terms. You will be bound by any revised Terms and deemed to have been notified and to accept them if you continue using the Services after the date the revised Terms are published.

1. AGE REQUIREMENTS The Service is not directed to children under 13 years old, and the Company will not knowingly collect personal information from users under this age. If a parent, guardian, or legal representative discovers that a child under 13 has provided personal information, they must contact us immediately at help@mobileawareservices.com to have such data deleted. The minimum age to install and use the Service is 13 years or the minimum age required in your State to consent to online services, if higher. If you are a minor under your State’s law (for example, between 13 and 18), you must obtain prior authorization from your parents, guardians, or legal representatives to use the Service and for processing your personal data in accordance with our Privacy Policy.
2. AUTHORIZATION OF USE Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, revocable, non-sublicensable, non-transferable, and non-assignable license to download, install, access, and use the latest version of the Services on a single authorized mobile device or compatible device, and to use content generated by the Service solely for your personal, non-commercial, and entertainment use.

2.1 Nature of the Service and Use of Artificial Intelligence The Company informs the user/subscriber that they are using an AI system to generate content or recommendations. Continued use of the Service means you acknowledge that you are interacting with an artificial intelligence system and not a human agent. You recognize that you are interacting with an AI tool and that CHATCONNECT responses are generated automatically, so they may contain errors, inaccuracies, or biases. The Company has implemented human supervision procedures to verify and moderate the behavior of the artificial intelligence system where risks to fundamental rights may be involved or where inappropriate uses are detected. These procedures make it possible to intervene when generated results may be erroneous, inappropriate, or potentially harmful. The CHATCONNECT Service uses various artificial intelligence technologies, some developed internally by the Company and others provided by third parties. The Company undertakes to ensure that both CHATCONNECT and the Service as a whole are designed, developed, and implemented in a way that makes their operation sufficiently transparent for you to understand, verify, and, where applicable, explain the decisions or content generated. Nevertheless, the User understands and accepts that the Company is not responsible for the behavior, performance, results, or regulatory compliance of artificial intelligence models, software, products, or services developed by third parties and integrated into the Service. In particular, the Company cannot guarantee that such elements fully meet the transparency, traceability, or reliability requirements demanded by AI Regulation. Therefore, you are solely responsible for your use of features, results, or decisions based on third-party technologies and must abide by the terms and conditions governing those elements where applicable. In all cases, the Company ensures that the processing of personal data will be carried out in accordance with applicable regulations and the available Privacy Policy. You may request a clear, general, and understandable explanation about the operation of the artificial intelligence system used by the Service, including the main factors influencing the generation of a given result, to the extent that this does not infringe third-party rights or trade secrets. This explanation will be provided within a reasonable period via customer support and may include references to technical limitations, training sources, and system operating conditions.

2.2 Labelling of AI-Generated Content All content generated, whether in whole or in part, through the Service is properly labelled as generated by artificial intelligence, either through visible text or metadata. Where external technology providers do not allow for automatic labelling, the Company will use its own mechanisms to ensure traceability and transparency regarding the origin of such content. You agree not to remove or alter these labels, nor to present such content as if it were created by humans. You must not redistribute such content in a misleading or decontextualized manner. The Company is not responsible for errors, omissions, or technical limitations linked to labels applied by external providers, nor for improper use of labelled or unlabelled content by you or others. You are responsible for reviewing, verifying, and validating any generated content before using, disseminating, or making decisions based on it, especially where there may be public, economic, legal, or professional impact.

3. MAINTENANCE AND SUPPORT; NO WARRANTY We reserve the right to add, modify, or remove features or functions of the Service. We may implement changes, maintenance, updates, and revisions, which may result in interruptions, delays, or errors. In such cases, you agree that we will not be liable for any losses, damages, or inconvenience caused by lack of access during any Service downtime or interruption. You also agree that we are under no obligation to provide you with specific support or maintenance, and that the Service is offered without any warranty as to quality, reliability, or uptime.
4. ACCESS, SUBSCRIPTION, AND RENEWAL – ACCESS Part of the Services is completely free (“Free Version with No Benefits”). This modality does not require registration or prior payment but may restrict access or availability of certain features. Users accessing this version are referred to as “Users” in these Terms. Alternatively, you may subscribe to a paid version for premium features or exclusive benefits. Users subscribing in this manner are referred to as “Subscriber(s)” in these Terms.

Subscription via iOS App Store and Google Play: If you choose to purchase a subscription through the iOS App Store or Google Play, payment must be managed and authorized directly through your Apple or Google account. The applicable platform terms and conditions apply to subscription payments and renewals. Payments are processed directly on our secure platform and are subject to appropriate encryption and security protocols. The Subscriber may manage their subscription, including cancelling automatic renewal, at any time from their customer account on the Website. You can manage your subscription and cancel automatic renewal at any time through your customer account on our Website.

– RENEWAL Unless the Subscriber cancels their subscription prior to the expiration date of the contracted period, the subscription will automatically renew for periods equivalent to the initially selected term. Cancellation must be processed through the same channel used for the original subscription (App Store, Google Play, or Web Site), as applicable.

5. CANCELLATION AND NO REFUNDS You may cancel your subscription at any time via your subscription settings on your iOS App Store or Google Play account. If you cancel your subscription, you will continue to have access to the Services until the end of your current subscription period. Subscription payments are non-refundable. If you cancel your subscription or your account is terminated in accordance with this Agreement, no refunds—full or partial—will be issued.

5.1 Data Sharing With Apple For Refund Requests If you submit a refund request for an in-app purchase, you acknowledge and agree that the Company may provide Apple, Inc. with information regarding your usage and consumption activity within the App to assist in evaluating your refund request. Information that may be shared includes: -Time elapsed since App installation -Total usage time within the App -An anonymized account identifier -Whether the purchase was fully or partially consumed -Whether the subscription included a free trial period -Total amount spent in the App -Total amount previously refunded This information is shared exclusively for fraud prevention purposes and to support the evaluation of refund requests in accordance with Apple’s developer guidelines. This disclosure is made pursuant to (i) performance of the contract between you and the Company, as the data sharing is necessary to process and evaluate refund requests related to your subscription; and (ii) the Company’s legitimate business interest in preventing fraudulent refund requests and protecting its commercial interests. This sharing does not constitute a “sale” or “sharing” of personal information under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), as it is made solely for the business purpose of refund processing and fraud prevention.

Your Rights: California Residents: Under the CCPA/CPRA, you have the right to know what personal information is disclosed to third parties and for what purpose. As stated above, this sharing is for a business purpose and not a “sale” or “sharing” as defined under California law. You may contact us at privacy@mobileawareservices.com with any questions regarding this disclosure.

All Users: You may opt out of this data sharing at any time by sending a request to privacy@mobileawareservices.com with the subject line “Opt-Out of Refund Data Sharing.” Once your request is processed, the Company will cease sharing this information with Apple for any future refund requests you may submit. Note that opting out may affect Apple’s ability to evaluate your refund request and does not affect your right to request refunds. For more information on how your personal data is processed, please refer to our https://www.mobileawareservices.com/privacy-policy-app-chatconnect-en/.

6. UNINSTALLING/DELETING THE APP The methods for uninstalling and deleting applications vary depending on your device. To uninstall and delete the App, use the application manager provided with your device, or refer to your device’s manual for further instructions.
7. PERSONAL DATA PROTECTION In accordance with applicable personal data protection laws, any personal data you provide by using the Service will be processed in accordance with our Privacy Policy. Any User or Subscriber who accepts these Terms expressly, unequivocally, and knowingly accepts the Privacy Policy. You may exercise your data protection rights as outlined in the Privacy Policy. The company does not sell user data.
8. INTELLECTUAL PROPERTY RIGHTS The App, its source code and design, the Website, and the Services provided by the Company—as well as all digital content, images, videos, and any other protectable content—are fully protected by intellectual and industrial property rights owned by the Company or its third-party providers. Unless expressly, specifically, and previously authorized in writing by the Company, the dissemination, copying, reproduction, public communication, disclosure, making available, extraction, reuse, retransmission, distribution, transformation, commercialization, or any marketing use—whether total or partial—of any content from the App or Website is strictly prohibited. You are solely and exclusively responsible for the content, data, prompts, instructions, files, or other information you provide to the Service (“Inputs”), as well as for the results, texts, images, files, videos, or other content generated (“Outputs”). You warrant that you have all rights, licenses, and authorizations needed for your Inputs, and that their use does not infringe third-party rights. You are also responsible for verifying that the Outputs are legal, appropriate, and compliant before using or disseminating them. The Company assumes no responsibility for content you submit that infringes third-party rights. In the event of a founded claim, you agree to indemnify the Company for damages, costs, or penalties arising from such an infringement, including legal fees. You grant the Company a worldwide, irrevocable, transferable, sublicensable, royalty-free license to use, copy, modify, store, transmit, analyze, and exploit the Inputs and Outputs for operational, development, improvement, support, training, maintenance, audit, and moderation purposes, as well as for compliance with legal or contractual obligations. You acknowledge that the Company and/or its third-party providers may store and use Inputs and Outputs and that exclusivity over such content is not guaranteed. For security, continuous improvement, and regulatory compliance, the Company may retain technical records relating to your Service interactions (including Inputs, Outputs, and technical parameters). These records are not used for advertising and serve only technical support, error analysis, traceability, quality control, and legal defense. The Company does not guarantee that Outputs are unique, original, unpublished, or exclusive. Outputs may be identical or substantially similar to results generated for other users or match pre-existing content online or in other sources. You acknowledge that AI-generated Outputs may reuse patterns, structures, or fragments from underlying training data. The Company does not guarantee that Outputs are free from infringement of intellectual property, trade secrets, image rights, privacy, or other third-party rights. You assume all risk from use of Outputs and may not demand indemnification or defense from the Company against third-party claims. The Company is expressly released from liability arising from your Inputs or Outputs or from modifications to results or combinations with other systems or services. You acknowledge that assets, data, or content incorporated into the Service for customization purposes may be exposed to unintended uses outside your control once integrated into the Service. Certain prompts, instructions, or generated content may be considered public domain depending on their nature, purpose, or dissemination, and the Company assumes no confidentiality or use restriction obligations over them. For notifications or information regarding intellectual or industrial property, email: privacy@mobileawareservices.com.

From time to time, the Company may request, and you hereby agree to provide, feedback on the Service’s use, performance, compatibility, or functionality (“Feedback”). You grant the Company a worldwide, irrevocable, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, adapt, incorporate, and exploit Feedback for any purpose, including in current or future products or services, without compensation, recognition, or attribution.

You acknowledge that CHATCONNECT and/or the Service are subject to ongoing development. The Company does not guarantee uninterrupted operation or freedom from errors, nor that the Service will always meet your expectations. Some features may be in beta and subject to change without notice.

9. USER RESPONSIBILITY The User and/or Subscriber may not use the Service for commercial purposes or for any use not defined in this agreement, nor engage in any illegal, harmful, or abusive activity. You must respect the intellectual, industrial, or similar rights of third parties. In general and for all Services, you agree to comply with applicable law when using the Service. Specifically, you must respect the intellectual and industrial property rights, including third-party trademarks and other distinctive marks, as well as the image rights of others. Users and/or Subscribers may use only content they own unless authorized to use third-party content. For example, you must not use photos, videos, etc. not created by you or containing images over which you lack proper authorization, nor use content owned by others without the express authorization, which may be requested by the Company at any time.

9.1 Use of Artificial Intelligence Tools. For provision of the Services, the Company for the provision of the Services, the Company uses artificial intelligence models and/or third-party software, which are subject to the conditions imposed by their respective owners, and grants their use to the User and/or Subscriber. You are responsible for use of the Services and for the content you generate. The Company does not guarantee full control over the operation, training, data use, or conditions of such models, nor over contractual changes imposed by third-party providers. You acknowledge and accept that your use of the Service is subject to the limitations of third-party contracts and release the Company from liability for such integrations.

Additionally, you may not: Reverse engineer, decompile, or attempt to discover the source code or underlying components of the Company’s Services—including models, algorithms, or systems—except where such restriction is prohibited by applicable law. Extract, collect, or use data or Outputs from the Services by automated or programmed means. Present or claim that an Output was generated by a human when it was produced by the Company’s Services. Interfere with, alter, or disrupt the Service, including bypassing usage limits, security measures, or technical restrictions. Use Outputs or any part of the Services to develop, train, or improve AI models that compete directly or indirectly with those of the Company. Abuse reporting or appeal processes, including submitting manifestly unfounded or abusive claims. You agree not to use Outputs for purposes that contravene law, violate fundamental rights, or are ethically unacceptable, including but not limited to: (i) discriminatory activities; (ii) harassment, threats, or violence; (iii) electoral manipulation or deliberate disinformation; (iv) impersonation; or (v) dissemination of false, dangerous, or harmful public health content. Automated use of tools, bots, or scripts to mass-copy generated content, functionalities, interface, or logic is expressly prohibited unless authorized in writing.

By using the Services, you understand and accept: Outputs may contain errors or may not reflect accurate or current information. They should not be relied upon as the sole or fully reliable source, or as a substitute for professional advice. You may not use Outputs with personal data to make decisions that have legal effects or significant impact on individuals (e.g., in finance, education, employment, healthcare, housing, insurance, etc.). Services may generate incomplete, incorrect, or inappropriate information not representing the Company’s opinions or values. Any reference to third-party products or entities in Outputs does not imply affiliation, sponsorship, or endorsement by the Company.

The Company reserves the right to use moderation tools to detect and handle any content that violates these Terms. Violations may result in content removal or restriction, limitation of features, or suspension/termination of your account, as specified under “Account Suspension.” When you request CHATCONNECT to perform tasks or actions, you are solely responsible for those actions and resulting outcomes. You guarantee that your use will not violate others’ rights, and specifically agree to protect others’ reputation, privacy, and likeness. Any activity or dissemination of content violating these is expressly prohibited. The creation and dissemination of content that is discriminatory, inappropriate (e.g., sexual content, violence, inappropriate language, unhealthy trends, or unreliable, defamatory, or insulting information especially regarding minors) is strictly prohibited. Creating or modifying images, audio, or videos of others (including “deepfakes”) without consent is also prohibited.

Exposure to inappropriate content by minors can result in, among others: Psychological and emotional harm. Disinformation and development of false beliefs. Adoption of dangerous or socially inappropriate behavior. Physical health risks. Inclusion in harmful groups. Addictions. Economic consequences. You are solely responsible for consequences of any illegal, unauthorized, or improper use of digital content. You expressly authorize the Company to provide any required information or documentation to administrative, police, or judicial authorities in connection with the contracted Service.

9.2 Account Suspension: The Company may suspend the accounts of Users and/or Subscribers who violate these Terms. It also reserves the right to terminate the contractual relationship and prohibit access to the Services in case of breach, as well as when necessary to comply with law, or if your use of the Services could cause risk or harm to the Company, other Users, or third parties. You may not use Service-generated content as the sole basis for decisions with legal effects on individuals or that significantly affect their rights (such as employment, financial, health, educational, or similar decisions). The Service is informational and for entertainment and does not replace human or professional judgment.

9.3 Push Notifications: If you consent to receive push notifications, you authorize us to send you commercial notifications related to the Services. You may disable push notifications at any time in your mobile device’s settings; procedures may vary by device and operating system.

10. DISCLAIMER OF WARRANTIES The Service is provided “as is,” without any warranties or conditions of any kind, whether express or implied, including, without limitation, any implied warranties or conditions of merchantability, fitness for a particular purpose, professional performance, or non-infringement. The company does not guarantee, and is not responsible for, the accuracy or completeness of the content or services provided via the Service, or the content of any site linked from the Service. The company disclaims all contractual, extra-contractual, or other liability for: o any errors, mistakes, or inaccuracies in the content; o (ii) any personal injury or property damage of any kind resulting from access to and use of the Service; o (iii) any unauthorized access to the company’s secure servers and/or any personal information; o (iv) any event outside the company’s reasonable control. Some states do not allow the exclusion of implied warranties, so these exclusions may not apply to you.
11. COMPANY LIABILITY The Company is responsible for providing the Services under the terms set out above. Liability for accidental events and/or force majeure is excluded. The Company will not be liable for any loss or damage suffered by the User and/or Subscriber that is directly or indirectly attributable to their breach of contract, without prejudice to other limitations and disclaimers in these Terms. IN NO EVENT will the Company’s total liability for any direct or indirect damages suffered due to use, or inability to use, the Service exceed the amount of fees you paid for the Service in the preceding three (3) months.
12. NOTICE FOR CALIFORNIA RESIDENTS California law requires that residents be informed of their right to contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing or by phone, to resolve a complaint about the Service or to obtain additional information. For California residents, the collection, use, and disclosure of personal data is subject to the California Consumer Privacy Act (CCPA). You may exercise your rights to access, portability, rectification, restriction, erasure, and objection regarding your personal data. The company does not sell user data. To exercise these rights, contact privacy@mobileawareservices.com The Company will not discriminate against any user for exercising these rights.
13. DISPUTE RESOLUTION AND ARBITRATION If you have a dispute with the Company related to these Terms, the Service, the App, or any Company communication, you agree to attempt resolution by contacting our Customer Service via email at privacy@mobileawareservices.com You will receive a response within 30 business days. If unresolved within 90 days of first contact, the dispute may be resolved by binding arbitration as described below. You and the Company agree that any dispute arising from these Terms, the Service, the App, or any Company communication not resolved by Customer Service will be settled by binding arbitration. Arbitration is a more informal process than court and uses a neutral arbitrator rather than a judge or jury, allows limited discovery, and is subject to limited judicial review. Arbitrators can award the same relief as courts, and nothing in this agreement limits your non-waivable legal rights. If you do not wish to be subject to binding arbitration, you may opt out within 30 days from accepting these Terms by emailing privacy@mobileawareservices.com The opt-out must include your full legal name, the phone number associated with your account, and a statement expressing your wish to opt out (“Opt-Out Notice”). Once received, this section will no longer apply to you; the remaining provisions will continue in effect. Any dispute, controversy, or claim arising between the parties in relation to this Service will be finally settled by arbitration administered by the Madrid International Arbitration Center (CIAM), seated in Madrid, Spain, under CIAM Rules. The arbitral award may be recognized and enforced in the United States as permitted by the 1958 New York Convention. The arbitrator is bound by these Terms. All matters, including the scope and applicability of this arbitration agreement, will be decided by the arbitrator. Unless otherwise agreed, any arbitration hearing will be held in Madrid. The arbitrator’s decision is final and binding except (1) in the case of judicial review expressly allowed by law, or (2) if the award includes injunctive relief, in which case a review in a competent court may be sought without being bound by the arbitrator’s findings. You and the company agree that claims may only be brought on an individual basis, and not as a plaintiff or class member in any class or representative action. Unless otherwise agreed, the arbitrator may not consolidate claims or preside over any class or representative proceeding.
14. NON-DISCRIMINATION POLICY AND CUSTOMER SERVICE The Company is committed to providing the Service without discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law. In compliance with CCPA/CPRA and applicable AI regulations, users will not be discriminated against for exercising privacy rights, nor will AI systems be used in ways resulting in intentional or unintentional discrimination. If you believe you have been discriminated against, contact us immediately. For questions, contact us at: help@mobileawareservices.com.
15. GOVERNING LAW AND JURISDICTION (UNITED STATES) These Terms and Conditions are governed by and construed in accordance with the laws of the United States of America, excluding conflict of law rules. Any dispute, controversy, or claim related to the app or these Terms shall be submitted to the arbitration procedure provided in Section 13, without prejudice to any non-waivable federal or state consumer protection rights.

    Last updated: 11/25/2025

TERMS AND CONDITIONS OF USE – “CHATCONNECT” (CANADA) 

The following Terms and Conditions of Use apply to all citizens of Canada.

 WELCOME AND THANK YOU FOR YOUR INTEREST IN CHATCONNECT (“THE APP”, “THE WEBSITE” OR “THE SERVICE”). BY DOWNLOADING AND/OR ACCESSING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD, AND AS A CONDITION FOR USING THE SERVICE, THESE TERMS OF SERVICE AND THE PRIVACY POLICY (TOGETHER, THE “TERMS”). IF YOU DO NOT ACCEPT THE TERMS, OR IF YOU ARE NOT ENTITLED TO USE THE SERVICE, YOU ARE NOT AUTHORIZED TO USE IT. YOUR USE OF THE SERVICE AND THE PROVISION OF THE SERVICE BY THE COMPANY CONSTITUTE AN AGREEMENT BETWEEN YOU AND THE COMPANY TO BE BOUND BY THE TERMS.

Company information: · COMPANY: Mobile Aware Services S.L. (hereinafter “Mobile Aware Services,” the “Company,” “We,” or “Us”). · Registered office: Paseo de la Castellana, 141, 28046, Madrid (Spain) · Tax ID (CIF): B67694109

CHATCONNECT is an AI service designed to be your virtual assistant in daily tasks. With advanced models like GPT-4, CHATCONNECT helps you generate creative content and get quick, intelligent answers to your questions. The services always guarantee the confidentiality and security of User data.

By installing, using, or accessing the services, you: (a) agree to be bound by these terms and conditions; (b) declare and warrant that you are the owner and/or authorize the installation and/or access to the services on the mobile device; and (c) declare and warrant that you have the right, power, and capacity to accept and comply with all their terms and conditions as if you had signed them. The terms also apply to all updates and add-ons to the services that are not provided under a separate license or other agreement with us. If you do not accept these terms, do not install, use, or access the services. We reserve the right to modify these terms at any time and for any reason. You have the reciprocal right to terminate the Agreement in the event of a substantial change. We will notify you of any changes by updating the “last updated” date of the Terms. You will be bound by any change to the revised Terms and will be deemed to have been notified and to accept them if you continue to use the Services after the publication date of such revised Terms.

1. AGE REQUIREMENTS Our Service is not available to users under 14 years of age. If you reside anywhere in Canada, you must be at least 14 years old to create an account and use the services we offer. If you are under 14, you may not register or use this Service. This is required by law, even if you have permission from your parents or guardians. If any parent, guardian, or legal representative detects that a minor has provided personal information, they must contact immediately via help@mobileawareservices.com so that such data is deleted. If you are between 14 and 18 years old (or 19 years old depending on your province) If you are between 14 and 18 years old (or 19 years old depending on your province), you can create an account directly. However, you must understand the following:

If you are between 14 and 18 years old (or 19 years old depending on your province), you can create an account directly. However, you must understand the following: when you use our Service, we collect and use your personal information, including your name, email address and date of birth, your province of residence, the questions you ask the AI service, the answers generated by our AI for you, your activity within the app (when you access, how long you use the service), and technical information such as device type and IP address. During registration, we will ask for your full name, your email address, your date of birth to verify that you are at least 14 years old, and your province of residence in Canada. You understand that you cannot register with a false date of birth, that we reserve the right to request further age verification, that if we use an independent third-party validator to verify your age you will be notified, and that if we discover you have provided false age information, we may suspend your account. We use your information to provide and improve the Service, to train and improve our artificial intelligence systems, and to comply with Canadian laws. Our service is a generative artificial intelligence system, which means it can provide helpful and accurate answers, but can also make mistakes or generate false information (this is called “hallucinations”), so you should not rely on this service as the only source of important information and for decisions about health, legal, finances, or education you should always consult a real professional. By clicking “Accept” or “Register” you confirm that you are at least 14 years old, have understood this section about age and consent, understand what information we collect, accept how we use your information, and understand the risks and limitations of an AI system. If you do not understand any of these things, we recommend that you speak with an adult (parent, guardian, teacher) before continuing. If you are over 18 years old (19 years old in some provinces), you have full legal capacity to accept these Terms and all previous sections apply.

Your province of residence is: 18 years old: Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, Saskatchewan 19 years old: British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Yukon Under 14 years old: parental consent required If you are a parent, legal guardian, or representative of a minor under 14, read this section carefully. Under Canadian law (PIPEDA) and especially the Quebec Personal Information Protection Law (Law 25), we cannot collect personal information from minors under 14 without express and verifiable parental consent. Can my child use the Service? No. This Service requires 14 years as the minimum age. This is a legal requirement that cannot be changed by parental authorization. If we discover that we have collected information from a user under 14 years old, we will delete that information within 30 days without need for request.

What should I do if my child mentioned an incorrect age? If your child created an account claiming to be 14 or older, but is actually under 14, contact immediately: Email: help@mobileawareservices.com Subject: “Data Deletion Request – Child under 14” Include in your message your child’s user name/email, actual date of birth, your full name and relationship with the child. We will verify your identity as parent/legal guardian, delete all collected information within 30 days, and confirm deletion by email. We will not ask questions or charge any fee. It is your legal right.

2. AUTHORIZATION OF USE Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, revocable, non-sublicensable, non-transferable, and inalienable license to download, install, access, and use the latest version of the Services on a single authorized mobile or compatible device, and to use content generated by the service solely for your personal, non-commercial, and entertainment use.

2.1 Nature of the service and use of artificial intelligence. You acknowledge that you are interacting with an AI tool and that CHATCONNECT’s responses are generated automatically, so they may contain errors, inaccuracies, or biases. The Company has implemented human oversight procedures to verify and moderate the behavior of the artificial intelligence system where there may be risks to fundamental rights or inappropriate use is detected. These procedures enable intervention where results generated may be erroneous, inappropriate, or potentially harmful. The CHATCONNECT Service uses various AI technologies, some developed internally and others provided by third parties. The Company undertakes that both CHATCONNECT and the Service as a whole are designed, developed, and implemented so their operation is sufficiently transparent for you to understand, verify, and where relevant, explain the decisions or content generated. Nevertheless, the User understands and accepts that the Company is not responsible for the conduct, operation, results, or regulatory compliance of artificial intelligence models, software, products, or services developed by third parties and integrated into the Service. In particular, the Company cannot guarantee that such elements fully meet transparency, traceability, or reliability requirements under AI Regulation. Therefore, you are solely responsible for the use of functionalities, results, or decisions based on third-party technologies, and must comply with the terms and conditions governing such elements, where applicable. In all cases, the Company guarantees that personal data will be processed in accordance with applicable legislation and the Privacy Policy. You may request a clear, general, and understandable explanation of the operation of the AI system used by the Service, including the main factors influencing a given result, to the extent this does not infringe on third-party rights or trade secrets. This explanation will be provided within a reasonable time via the customer service channel and may include references to technical limits, training sources, and operating conditions of the system.

2.2 Labeling of AI-generated content All content generated wholly or partially by the Service is properly labeled as generated by artificial intelligence, through visible text or metadata. Where external technology providers do not allow automatic labeling, the Company will apply its own mechanisms to ensure traceability and transparency of content origin. You agree not to remove or alter these labels or present the content as human-generated. You also may not redistribute such content in a misleading or decontextualized manner. The Company will not be responsible for errors, omissions, or technical limitations associated with labels applied by external providers, nor for any improper use of labeled or unlabeled content by you or others. You are responsible for reviewing, verifying, and validating content before using, distributing, or making decisions based on it, especially where it may have public, economic, legal, or professional impact.

3. MAINTENANCE AND SUPPORT; NO WARRANTY We reserve the right to add, modify, or remove features or functions of the Service. We may also make changes, maintenance, revisions, and updates, so you may experience interruptions, delays, or errors. In such cases, you agree we will not be liable for any losses, damages, or inconveniences caused by lack of access during any downtime or interruption. You also agree that we are not obliged to provide you with specific support or maintenance and that no guarantee is offered as to the quality, reliability, or uptime of the Service.
4. ACCESS, SUBSCRIPTION AND RENEWAL – ACCESS A portion of the Services is completely free (“Free Version with no benefits”). This mode does not require registration or prior payment, although it may present limitations on access or availability of certain features. Users who access this version are referred to as “Users” in these Terms. Alternatively, the User may purchase a paid subscription to access a premium version of the Service with additional features or exclusive advantages. Users who purchase this version are referred to as “Subscriber(s)” in these Terms

– SUBSCRIPTION Subscription through iOS App Store and Google Play: If you choose to purchase a subscription via iOS App Store or Google Play, you must manage and authorize payment directly through your Apple or Google account. The terms and conditions of these platforms will apply to subscription payments and subsequent renewals. Payments will be made directly on our secure platform and will be subject to appropriate encryption and security protocols. The Subscriber will be able to manage their subscription, including cancelling automatic renewal, at any time from their client account on the Website. You may manage your subscription and cancel automatic renewal at any time through your client account on our Website.

– RENEWAL Unless the Subscriber cancels the subscription before the expiry date of the contracted period, it will automatically renew for successive periods equivalent to the initial term. Cancellation must be carried out through the same channel where the subscription was purchased (App Store, Google Play, or Website), as applicable.

5. CANCELLATION AND NO REFUND You may cancel your subscription at any time via the subscription settings in your iOS App Store or Google Play account. Subscription payments are non-refundable except as provided in the next section. If you cancel your subscription or if your account is terminated in accordance with the provisions of this Agreement, no full or partial refund will be made. Provincial cancellation rights: Notwithstanding the foregoing, consumers in certain Canadian provinces have the right to cancel within a cooling-off period, with a full refund, as required by applicable provincial law. Please consult your province’s consumer protection laws.

5.1 Data Sharing With Apple For Refund Requests If you submit a refund request for an in-app purchase, you acknowledge and agree that the Company may provide Apple, Inc. with information regarding your usage and consumption activity within the App to assist in evaluating your refund request. Information that may be shared includes: -Time elapsed since App installation -Total usage time within the App -An anonymized account identifier -Whether the purchase was fully or partially consumed -Whether the subscription included a free trial period -Total amount spent in the App -Total amount previously refunded This information is shared exclusively for the purpose of evaluating refund requests and preventing fraudulent claims. Under the Personal Information Protection and Electronic Documents Act (PIPEDA), this disclosure is permitted without additional consent as it falls within the fraud prevention exception set out in section 7(3)(d.1) of PIPEDA, which allows disclosure to another organization for the purpose of detecting or suppressing fraud, or preventing fraud that is likely to be committed. Additionally, this sharing is necessary for the performance of the contract between you and the Company, as it relates to the management of your subscription and refund requests.

Quebec Residents: Under Quebec’s Act respecting the protection of personal information in the private sector (Law 25), this disclosure is made with transparent notice. The data is shared with Apple, Inc. (located in the United States) pursuant to the fraud prevention exception and our contractual relationship with you. Appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, are in place to protect cross-border data transfers. Your Right to Withdraw Consent: Notwithstanding the fraud prevention exception, you may withdraw your consent to this data sharing at any time by contacting us at privacy@mobileawareservices.com with the subject line “Withdraw Consent – Refund Data Sharing.” Following receipt of your request, the Company will cease sharing this information with Apple for future refund requests. Please note that withdrawing consent does not affect the lawfulness of sharing based on the fraud prevention exception prior to your withdrawal, and may affect Apple’s ability to evaluate refund requests you submit. For more information, please refer to our privacy@mobileawareservices.com.

6. UNINSTALL/DELETE THE APP Methods for uninstalling and deleting applications vary from device to device. To uninstall and delete the App, use the application manager provided with your device or consult the device manual for further information
7. DATA PROTECTION In accordance with applicable personal data protection legislation, the personal data you provide when using the Service will be processed in accordance with our Privacy Policy. Any User or Subscriber accepting these Terms expressly, unequivocally, and consciously accepts the Privacy Policy. You may also exercise the rights granted to you under personal data protection law as set out in the Policy. In compliance with applicable law—federal and for residents of Quebec—we inform you that the information we collect includes account information such as name, email, date of birth, and province, queries you submit to the AI (inputs), responses generated by the AI (outputs), and technical data such as IP address, device type, and usage activity. We use your information to provide the AI Service, comply with legal obligations, enable features and services offered through ChatConnect at your request, process and respond to requests, incidents, complaints, claims, and manage refunds, prepare anonymous statistical reports, and maintain, support, and update the application.

Specifically regarding AI model training, you may enable or disable this feature as follows: I agree that my queries and responses may be used to train and improve AI systems; I understand this may benefit the service but my data will contribute to training. Alternatively, I do not agree for my data to be used for training and the service will function normally solely to generate my responses, without training purposes.

Your rights include accessing your personal information, correcting inaccurate information, withdrawing your consent at any time, requesting the deletion of your data subject to legal obligations, and filing a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact: privacy@mobileawareservices.com Detailed information: Please refer to our full Privacy Policy at https://www.mobileawareservices.com/privacy-policy-app-chatconnect-en/.

8. INTELLECTUAL PROPERTY The App, its source code and design, the Website, and the Services provided by the Company, as well as all digital content, images, videos, and any other content subject to protection, are fully protected by intellectual and industrial property rights owned by the Company or third-party providers. Unless expressly authorised in advance and in writing by the Company, it is strictly prohibited—including but not limited to—the dissemination, copying, reproduction, public communication, disclosure, making available, extraction, reuse, forwarding, distribution, transformation, commercialisation, and use for marketing purposes, in whole or in part, of any content from the App and the Website You assume full and exclusive responsibility for the content, data, prompts, instructions, files or any information you provide to the Service (“Inputs”), as well as for the results, texts, images, files, videos or other content generated (“Outputs”). You warrant that you hold all rights, licences and authorisations necessary in respect of the Inputs and that their use does not infringe the rights of third parties. You are likewise responsible for verifying the lawfulness, suitability and compliance of the Outputs with the applicable regulations before using, disseminating or exploiting them. The Company accepts no liability for content supplied by you that infringes thirdparty rights. In the event of a wellfounded claim, you must indemnify the Company for any damages, costs or penalties arising from such infringement, including legal fees. You grant the Company a worldwide, irrevocable, transferable, sublicensable and royaltyfree licence to use, copy, modify, store, transmit, analyse and exploit the Inputs and Outputs for operational, development, improvement, support, training, maintenance, logging and moderation purposes in relation to the Service, as well as for compliance with legal or contractual obligations. You acknowledge that the Inputs and Outputs may be stored and used by the Company and/or by thirdparty providers, and that exclusivity in the use of such content is not guaranteed. For security, continuous improvement and regulatory compliance purposes, the Company may retain technical records relating to your interactions with the Service, including the Inputs provided, the Outputs generated and the associated technical parameters. These records are not used for advertising purposes and are used exclusively for technical support, error analysis, traceability, quality control and legal defence in the event of claims or investigations. The Company does not warrant that the Outputs generated are unique, original, unpublished or exclusive. The Outputs may be identical or substantially similar to results generated for other users, or coincide with content already existing on the internet or in other sources. You acknowledge that generating Outputs by means of artificial intelligence through the Service may involve the reuse of patterns, structures or fragments present in the training data of the models used. The Company does not warrant that the Outputs generated are free from infringements of intellectual or industrial property rights, trade secrets, image rights, privacy rights or other thirdparty rights. You exclusively assume any risk arising from the use of the Outputs, and you may not require the Company to provide coverage, reimbursement, compensation or defence in respect of possible claims by third parties. The Company is expressly released from any liability arising from the Inputs and Outputs generated by the User, from any modifications made to the results, or from uses in combination with other systems, services or content external to the Service. You acknowledge that assets, data or content incorporated into the Service for its customisation may be exposed to uses that are undesired or unrelated to the purposes initially envisaged, and that control over them may be lost once they are integrated into the Service. Certain prompts, instructions or generated content may be considered to be in the public domain, depending on their nature, purpose or dissemination, and the Company shall assume no obligation of confidentiality or restriction of use in relation to them. For any notice or information relating to intellectual or industrial property, you may contact us at the following email address: privacy@mobileawareservices.com The Company may periodically request that you provide, and you hereby agree to provide, feedback regarding the use, operation, and functionality of the Service, suggestions, bug reports, errors, compatibility issues, improvement proposals, or any other information relating to the use, operation, or functionalities of the Service (“Feedback”). You hereby grant the Company a worldwide, irrevocable, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, modify, adapt, incorporate, exploit, distribute, publicly communicate and transform the Feedback, without any restriction and for any purpose, including its integration into any current or future product and service, without generating any right to compensation, recognition or attribution in your favour.

The User and/or Subscriber acknowledges that CHATCONNECT and/or the Service are in a continuous process of development and improvement. Consequently, the Company does not guarantee uninterrupted operation of CHATCONNECT and/or the Service, nor that it will be completely free of errors or meet your expectations at all times. The Company does not guarantee that the Service is free from errors, available at all times, or that it will meet all individual expectations of the User and/or Subscriber. Certain functionalities may be in beta phase, subject to improvement or changes without prior notice.

9. USER RESPONSIBILITY The User and/or Subscriber may not use the Service for commercial purposes or any other use outside those defined in this contract, nor engage in any illegal, harmful, or abusive activity Respect for third-party intellectual, industrial and/or similar rights. In general, and for all Services, the User and/or Subscriber undertakes to respect and comply with the applicable regulations in their use of the Service. Specifically, they must respect third-party intellectual and industrial property rights, including trademarks and other distinctive signs, as well as third-party image rights Users and/or Subscribers must only use content they own, unless they are authorised to use third-party content. That is, they must not use content such as photos, videos, etc. that they have not created themselves or that contain images for which they do not have the relevant authorisation, nor may they use content owned by another person without the express authorisation, which may be requested by the Company at any time

Use of Artificial Intelligence tools. For the provision of the Services, the Company uses artificial intelligence models and/or third-party software, which are subject to the conditions imposed by their respective owners, and grants their use to the User and/or Subscriber.. The use of the Services and the generation of content is the responsibility of the User and/or Subscriber. The Company does not guarantee absolute control over the operation, training, data usage or conditions of such models, nor over any contractual modifications imposed by third-party providers. The User and/or Subscriber acknowledges and accepts that use of the Service is subject to the limitations and obligations arising from contracts with third parties, exempting the Company from any liability arising from such integrations.

Additionally, and by way of example but not limited to, the User and/or Subscriber is prohibited from: Engage in reverse engineering, decompile or attempt to discover the source code or underlying components of the Company’s Services—including models, algorithms or systems—except in cases where such restriction is prohibited by applicable law Extract, collect, or use in an automated or programmatic manner the data or Outputs generated by the Services Present or claim that an Output was generated by a human being when it was actually produced by the Company’s Services. Interfere with, alter, or disrupt the operation of the Services, including bypassing usage limits, security measures, or technical restrictions implemented by the Company. Use the Outputs or any part of the Services to develop, train, or improve AI models or systems that compete directly or indirectly with those of the Company. Misuse reporting or appeals procedures, including submitting manifestly unfounded or abusive claims. You undertake not to use the results generated by the Service for purposes that contravene applicable law, infringe fundamental rights, or violate accepted ethical principles, including but not limited to: (i) discriminatory activities; (ii) harassment, threats or violence; (iii) electoral manipulation or deliberate disinformation; (iv) identity fraud; or (v) dissemination of false, dangerous or harmful content for public health. Automated use of tools, bots, or scripts to mass copy the content generated by the Service, its features, interface, or operating logic is prohibited without express authorization

By using the Services, you understand and accept: Outputs may contain errors or may not reflect accurate or current information. They should not be relied upon as the sole or fully reliable source, or as a substitute for professional advice. You may not use Outputs with personal data to make decisions that have legal effects or significant impact on individuals (e.g., in finance, education, employment, healthcare, housing, insurance, etc.). Services may generate incomplete, incorrect, or inappropriate information not representing the Company’s opinions or values. Any reference to third-party products or entities in Outputs does not imply affiliation, sponsorship, or endorsement by the Company. The Company reserves the right to use moderation tools to detect and handle any content that violates these Terms. Violations may result in content removal or restriction, limitation of features, or suspension/termination of your account, as specified under “Account Suspension.” When you request CHATCONNECT to perform tasks or actions, you are solely responsible for those actions and resulting outcomes. You guarantee that your use will not violate others’ rights, and specifically agree to protect others’ reputation, privacy, and likeness. Any activity or dissemination of content violating these is expressly prohibited. The creation and dissemination of content that is discriminatory, inappropriate (e.g., sexual content, violence, inappropriate language, unhealthy trends, or unreliable, defamatory, or insulting information especially regarding minors) is strictly prohibited. Creating or modifying images, audio, or videos of others (including “deepfakes”) without consent is also prohibited. Exposure to inappropriate content by minors can result in, among others: · Psychological and emotional harm. · Disinformation and development of false beliefs. · Adoption of dangerous or socially inappropriate behavior. · Physical health risks. · Inclusion in harmful groups. · Addictions. · Economic consequences. You are solely responsible for consequences of any illegal, unauthorized, or improper use of digital content. You expressly authorize the Company to provide any required information or documentation to administrative, police, or judicial authorities in connection with the contracted Service.

Account Suspension: The Company may suspend the accounts of Users and/or Subscribers who violate these Terms. It also reserves the right to terminate the contractual relationship and prohibit access to the Services in case of breach, as well as when necessary to comply with law, or if your use of the Services could cause risk or harm to the Company, other Users, or third parties. You may not use Service-generated content as the sole basis for decisions with legal effects on individuals or that significantly affect their rights (such as employment, financial, health, educational, or similar decisions). The Service is informational and for entertainment and does not replace human or professional judgment.

Push Notifications: If you consent to receive push notifications, you authorize us to send you commercial notifications related to the Services. You may disable push notifications at any time in your mobile device’s settings; procedures may vary by device and operating system.

10. DISCLAIMER OF WARRANTIES The Service is provided “as is,” without any warranties or conditions of any kind, whether express or implied, including, without limitation, any implied warranties or conditions of merchantability, fitness for a particular purpose, professional performance, or non-infringement. The company does not guarantee, and is not responsible for, the accuracy or completeness of the content or services provided via the Service, or the content of any site linked from the Service. The company disclaims all contractual, extra-contractual, or other liability for: any errors, mistakes, or inaccuracies in the content; any personal injury or property damage of any kind resulting from access to and use of the Service; any unauthorized access to the company’s secure servers and/or any personal information; any event outside the company’s reasonable control. Some states do not allow the exclusion of implied warranties, so these exclusions may not apply to you.
11. COMPANY LIABILITY The Company is responsible for providing the Services under the terms set out above. Liability for accidental events and/or force majeure is excluded. The Company will not be liable for any loss or damage suffered by the User and/or Subscriber that is directly or indirectly attributable to their breach of contract, without prejudice to other limitations and disclaimers in these Terms. IN NO EVENT will the Company’s total liability for any direct or indirect damages suffered due to use, or inability to use, the Service exceed the amount of fees you paid for the Service in the preceding three (3) months.
12. NOTICE FOR QUEBEC RESIDENTS If you reside in Quebec, Canada, the Quebec Privacy Protection Act (Law 25) applies in addition to the federal PIPEDA, establishing a minimum age of 14 (children younger than this age cannot use the service and require mandatory verifiable parental consent), that all consent must be express, specific, informed, and freely given, that you may accept or refuse each purpose of data use separately, that your privacy settings are set to the highest level by default, that we have conducted a privacy impact assessment (PIA) in accordance with Law 25, that you will be notified within a reasonable time if a security breach occurs presenting a serious risk, that you may request your data be anonymized instead of deleted, and that your additional rights under Law 25 include data portability in a structured format, transparency regarding automated AI decisions, and the right not to be subject to a decision solely based on automated processing. To file a complaint, you may contact the Commission d’accès à l’information du Québec (CAI). Your data may be transferred to Spain (EU), and we have implemented European Commission-approved Standard Contractual Clauses to protect these transfers. This contract is offered in English and French, and in the event of conflict between versions, the version in your preferred language will prevail under Law 25.
13. DISPUTE RESOLUTION AND ARBITRATION If you have a dispute with the Company relating to these Terms or any communication from the Company, you agree to attempt to resolve the dispute by contacting our Customer Service by email at privacy@mobileawareservices.com . You will receive a response from the Company within 30 business days. If the dispute is not resolved within 90 days from your first contact with the Company, you may resolve it through binding arbitration, as detailed in this section. You and the Company agree that any dispute arising out of these Terms, the Service, the App, or any communication from the Company that has not been resolved by our Customer Service shall be settled through binding arbitration. Arbitration is a more informal procedure than a lawsuit. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited judicial review. Arbitrators may award the same remedies and relief as a court, and nothing in this arbitration agreement shall be interpreted as limiting any inalienable legal rights. If you do not wish to submit to binding arbitration, you may opt out within 30 days from the date you accept these Terms by sending an email to privacy@mobileawareservices.com. Your request must include your full legal name, the phone number associated with your account, and a statement indicating your desire not to be subject to arbitration (“Opt-Out Notice”). Once the Company has received your request, this section will no longer apply to you. The other provisions of the Terms will remain in full force and effect. The parties agree that any dispute, controversy, or claim arising between them in connection with this service shall be finally submitted to and resolved by arbitration administered by the Madrid International Arbitration Center (CIAM), seated in Madrid, Spain, in accordance with the CIAM Rules. The arbitral award may be recognized and enforced in Canada in accordance with the provisions of the 1958 New York Convention, to which both countries are signatories. The arbitrator shall be bound by these Terms. All matters, including those relating to the scope and applicability of this arbitration agreement, shall be decided by the arbitrator. Unless the Company and you agree otherwise, any arbitration hearing shall be held in Madrid. The arbitrator’s decision shall be final and binding on all parties, except (1) in the case of judicial review expressly permitted by law, or (2) if the decision includes an injunction against any of the parties, in which case that party may seek judicial review before a court of competent jurisdiction, which shall not be bound by the arbitrator’s conclusions. You and the Company agree that each party may bring claims only on an individual basis, and not as a plaintiff or member of a class or representative action. Furthermore, unless you and the Company agree otherwise, the arbitrator shall not consolidate multiple claims or preside over any form of collective proceeding.
14. CUSTOMER SERVICE For questions, contact us at: help@mobileawareservices.com
15. APPLICABLE LEGISLATION AND JURISDICTION These Terms and Conditions are governed by and construed in accordance with the laws of Canada, excluding conflict of law rules. Any dispute, controversy, or claim related to the app or these Terms shall be submitted to the arbitration procedure provided in Section 13, without prejudice to any non-waivable federal or state consumer protection rights.

Last update: 11/17/2025